Privacy Policy

Caroline Springs Suzuki is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Caroline Springs Suzuki manages personal information. It is structured as follows:

1. Personal information Caroline Springs Suzuki collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Caroline Springs Suzuki and complaints
10. Changes to Privacy Policy

1. Personal information Caroline Springs Suzuki collects

The main types of personal information Caroline Springs Suzuki collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Caroline Springs Suzuki such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Caroline Springs Suzuki's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Caroline Springs Suzuki's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Caroline Springs Suzuki's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Caroline Springs Suzuki.

Caroline Springs Suzuki collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Caroline Springs Suzuki keeps of telephone calls, or emails received, or messages sent to Caroline Springs Suzuki or posted on Caroline Springs Suzuki's pages on social media);
• Caroline Springs Suzuki's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Caroline Springs Suzuki collects personal information in connection with running its business directly from the individual concerned. On occasion Caroline Springs Suzuki may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Caroline Springs Suzuki stores personal information in electronic and paper form.

Caroline Springs Suzuki uses and discloses personal information as follows:

• to source vehicles and sell them to Caroline Springs Suzuki's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Caroline Springs Suzuki's customers and prospective customers;
• to obtain products, services or information from Caroline Springs Suzuki's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Caroline Springs Suzuki knows about them);
• to operate and manage Caroline Springs Suzuki's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Caroline Springs Suzuki. For example, Caroline Springs Suzuki may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Caroline Springs Suzuki also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Caroline Springs Suzuki uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Caroline Springs Suzuki uses in the operation of the computer program is browsing history on Caroline Springs Suzuki's websites, name, contact information, and other information you may input into Caroline Springs Suzuki's websites. The level of human oversight Caroline Springs Suzuki provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Caroline Springs Suzuki's staff.

4. Cookies

Caroline Springs Suzuki uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Caroline Springs Suzuki's web server. Caroline Springs Suzuki may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Caroline Springs Suzuki's platforms and those social media platforms. Caroline Springs Suzuki's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Caroline Springs Suzuki's website.

5. Links to other websites

Caroline Springs Suzuki's website may contain links to third party websites. Caroline Springs Suzuki does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Caroline Springs Suzuki and do not wish to receive these communications from Caroline Springs Suzuki in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Caroline Springs Suzuki.

7. Overseas transfers

Caroline Springs Suzuki's website/s are hosted in Australia. On occasion, a third party service provider Caroline Springs Suzuki engages or that Caroline Springs Suzuki is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Caroline Springs Suzuki holds about them by contacting Caroline Springs Suzuki during business hours on 03 9115 1525 or via the contact page.

Caroline Springs Suzuki may require an individual making a request to verify their identity before processing their request.

Caroline Springs Suzuki will aim to respond to all requests promptly and within 30 days.

Caroline Springs Suzuki may refuse a request where permitted or required by law. Caroline Springs Suzuki will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Caroline Springs Suzuki and complaints

If you have any queries, concerns or complaints about how Caroline Springs Suzuki handles your personal information please contact Caroline Springs Suzuki during business hours on 03 9115 1525 or via the contact page. Caroline Springs Suzuki may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Caroline Springs Suzuki can understand the nature of your concern. In most cases, Caroline Springs Suzuki will ask that you put your request in writing.

Caroline Springs Suzuki takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Caroline Springs Suzuki's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 9115 1525
• Mailing Address: 5 Eucumbene Dr, Ravenhall, VIC, 3023

10. Changes to Privacy Policy

Caroline Springs Suzuki may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.